Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your experience with a no KYC casino we've covered? This page explains how to reach the BTC Casinos team and what we can (and can't) help with.
How to reach us about no KYC casino reviews
You can email us at [email protected]. We read every message and aim to respond within a couple of business days, though it can take longer during busier periods. When you write in, it helps to include the name of the casino you're asking about and, if relevant, roughly when you signed up or tried to withdraw — that lets us look into it accurately rather than guessing.
We can't act as a mediator for individual disputes with a casino, and we don't process withdrawals, refunds, or account issues on any operator's behalf. If you're having a problem with a specific site — say, a delayed payout or a bonus that didn't apply as expected — the fastest path is usually that casino's own support team, since we don't have access to your account or transaction history.
What we can help with
- Corrections to bonus terms, licensing details, or coin support listed in a review
- Reports of a site's no-KYC policy, payout speed, or withdrawal limits changing since we last checked
- General questions about how we compare and rank crypto casinos
- Feedback on a site's game selection, providers, or overall experience
- Suggestions for casinos or topics you'd like us to cover
What we can't help with
- Account access, verification, or withdrawal problems at a specific operator
- Tax questions on gambling winnings or crypto gains — for these, speak with a qualified tax professional, since rules vary by situation and we don't give individual tax or legal advice
- Legal advice on whether crypto gambling is permitted where you live — offshore crypto casinos operate in a legal grey area for US players, licensed abroad (commonly in places like Curaçao or Anjouan) rather than by any US regulator, and availability can differ by state. Check your own state's laws before playing
- Bypassing a casino's identity checks, geoblocks, or account restrictions — we don't advise on how to get around verification or location rules at any site
Why your feedback matters
Reader reports are one of the ways we keep our rankings honest. If a casino's payout speed slows down, a bonus's wagering requirements change, or a coin gets dropped from what a site accepts, hearing about it directly from someone who played there helps us catch it faster than relying on operator announcements alone. Commercial relationships with the casinos we list don't influence rankings — our review process is separate from any commission arrangement, and we're upfront about that on our About Us page.
Before you write in — a few things worth checking first
A quick self-check can sometimes save you a wait for a reply:
- Re-read the bonus terms on the casino's own site — wagering requirements, time limits, and eligible games are usually listed there and explain a lot of "why didn't my bonus apply" questions
- Check whether the coin or network you used is actually supported — sending funds on the wrong network is a common cause of delayed or "missing" deposits
- Confirm your state isn't on the operator's restricted list, since availability varies by site
If you're still stuck after that, our Responsible Gambling page has links to support resources, and our Terms and Conditions page covers how we operate this site.
A reminder on safe, informed play
Crypto casinos carry real risk of financial loss, and crypto's own price swings can add another layer of risk on top of the game outcomes themselves. Only gamble with money you can afford to lose, and never chase losses. If gambling stops feeling like entertainment, free and confidential help is available through the National Problem Gambling Helpline at 1-800-GAMBLER. Note that offshore casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth setting your own limits before you start. This site is intended for players who meet the applicable state and site minimum age requirement — 18 or 21 depending on the operator — and nothing here is directed at anyone under that age.